Course curriculum

  • 1

    Pre Course - Introduction to the Masterclass

    • Welcome to the masterclass Performance Management & KPI's !

    • Tell us about your self

    • What you want to learn?

    • Rules of the road

    • Introduction to the PM & KPI-Masterclass

    • Your instructor

    • To read: a case about agility
  • 2

    Module 1 -The Performance Perspective

    • Let’s start. Get the slides…!

    • Introduction to The Performance Perspective

    • Strategy or No Strategy?

    • You want to perform better. What now?

    • Three fundamental challenges

    • Rate your organization

    • What is strategy? And why is it important?

    • Question: is there 'one best strategy'?

    • How to create a strategy?

    • Question: why do results deteriorate?

    • Strategy Life Cycle

    • Questions evoked by the Strategy Life Cycle

    • Design and manage the strategy

    • Implementation is key

    • Apply the strategic management cycle

    • Assignment Module 1

    • Leave your questions here

    • Porter on Strategy
  • 3

    Module 2 - Strategy Mapping

    • Get the slides!

    • Introduction to Modeling strategy

    • From documentation led strategy to model based strategy

    • Why a balanced scorecard needs a strategy map

    • Routes for modeling strategy

    • The Strategy House

    • More about strategic pillars

    • Example 1 - Strategy House

    • Example 2 - Strategy House

    • Example 3 - Strategy House

    • Strategy House - a Summary

    • Assignment - Strategy House

    • Intermezzo - The Strategic Management Cycle

    • Quiz. What is the true statement?

    • The Strategy Map

    • The Strategy Map as a compass for focus and alignment

    • The Strategy Map shows the chain of value creation

    • Example 1 - The Strategy Map

    • Example 2 - The Strategy Map

    • A generic strategy map structure

    • Strategy maps - the benefits

    • Strategy maps - characteristics

    • Questions about the strategy mapping technique

    • Assignment - The Strategy Map

    • Leave your questions here

    • Porter on Purpose
  • 4

    Module 3 - Key Performance Indicators

    • Get the slides

    • From strategy to management dashboard

    • KPI’s - What you will learn

    • KPI’s - The development challenges

    • KPI’s - SMART

    • KPIs - Simple examples

    • Hand in your table - KPIs: Simple examples

    • KPI's - More examples

    • Actionable KPI's

    • The KPI trajectory

    • Assignment - The KPI trajectory

    • PI's - Types of KPIs

    • KPIs - Assignment: The difference between good and bad KPIs

    • Not all PI's are KPIs

    • Decompose the strategy in KPIs

    • Example: ICT-consultancy

    • Assignment - Identify the result KPIs

    • The SWD-example; I need some help

    • The SWD-example; the help I was looking for

    • Transport company example; I need help again

    • Transport company example; the help I was looking for

    • KPI’s - Assignment: Human Resources Development

    • HR-development; example KPI's

    • One more thing: the KPI Definition Table

    • The KPI recipe

    • Summary and KPI-template

    • Collect your KPIs on a dashboard

    • KPIs - Assignment: Find all things wrong

    • Dashboard based on the strategy house

    • Dashboard based on the strategy map

    • Sales dashboard nr. 1

    • Sales dashboard nr. 2

    • Assignment - Compare the two sales dashboards

    • The BIG assignment

    • Leave your questions here

    • Bernard Marr on KPI's
  • 5

    Module 4 - Becoming a Pro?

    • Get the slides...!

    • Want to be a professional?

    • Tip 1. Take advice from Deming

    • Tip 2: Use a framework for strategic thinking

    • Tip 3: Always use historical data

    • Tip 4: Exploit opportunities

    • Tip 5: Play your strengths

    • Tip 6: Build simple systems

    • Tip 7: Develop your self as the facilitator of the mapping process in your organization

    • Tip 8: Develop a time phased action plan

    • Tip 9: See the game

    • Final Exam

    • Leave your questions here
  • 6

    After Course; get certified!

    • The After Course

    • Get certified with Leo!

    • Certification - the 4 assignments

    • Your feedback is valuable

    • Any questions?

    • Want to further improve your Performance Management Capabilities ?