Strategic Performance Management Course
By Leo Kerklaan
Welcome to the course!
Setup of the Masterclass
Certification (if you prove that you are competent!)
What you will learn
Tell us about your self
What do you want to learn?
More about Leo Kerklaan
The highlights (Slides)
What do successful organizations do differently in the times of Corona?
Reading - Case study about agility
Let's start! Download the slides
Class 1: Reasons for (not) performing
1.1. What is Strategic Performance Management?
Video 1.1. The principle, reasons for not performing, agility and structure, performance challenges
1.2.What do you think? Does every organization has a strategy?
1.3. You want to perform better. What now?
Video 1.3. Challenge if you wish to perform better
1.4. Three fundamental challenges
1.5. Rate your organization's strategy readiness
1.6. Assignment - Rate your organization's strategy and develop ideas to improve
Class 2: Is there 'one best strategy'?
2.1. What is strategy?
2.2. Why is strategy important?
Video 2.2. Why is strategy important to safeguard the future?
2.3. What do you think? Is there 'one best strategy'?
2.4. How to create a strategy?
Video 2.4 - Three principle to take in mind when creating a strategy
2.5. Question: why do results deteriorate?
Video 2.5. - Answer: why do results deteriorate?
2.6. Disruption in automotive retail
Class 3: Three (3) fundamental questions
3.1. Strategy Life Cycle
Video 3.1. - Rise and fall of Blackberry; Strategy Life Cycle
3.2. Questions evoked by the Strategy Life Cycle
3.3. Not only Design but also Execution
Video 3.3. - Ryanair and three predominant questions
3.4. Implementation is key
Video 3.4. - Business don't change there mind, and are not planning ahead as well
3.6. And what...when results are no longer positive?
3.7. Apply the strategic management cycle
Video 3.7. - Apply the strategic management cycle
3.8. Assignment Module 1
3.9. Module 1: Test yourself (Quiz)
3.10. Case 'Blockbuster'
3.11 Porter on Strategy
3.12 Why you need strategic thinking
Download the slides!
Class 4: Introduction to Modeling strategy
Video 4 - A strategic concept
4.1. From documentation led strategy to model based strategy
Video 4.1. - A model based strategy
4.2. Why a balanced scorecard needs a strategy map
Video 4.2. - Kaplan and Norton's solution
4.3. Routes for modeling strategy
Class 5: The Strategy House
Video 5 - Challenges as input for building a strategy house
5.1. More about strategic pillars
Video 5.2. - Example of the Medical Center explained
Video 5.3. - Example of Technical Installations explained
5.4. Example - Strategy House of a University
5.5. Strategy House - A summary
Video 5.5. - The strategy house recipe
5.6. Assignment - Strategy House
5.7. Intermezzo - The Strategic Management Cycle
Video 5.7. - The Strategic Management Cycle
5.8. Quiz. What is the true statement?
Class 6: The Strategy Map
Video 6 - The Strategy Map
6.1. The Strategy Map as a compass for focus and alignment
Video 6.1. - Theory
6.1.1 A real life example
Video 6.1.1 - A real life example
6.2. The Strategy Map shows the chain of value creation
Video 6.2. - A simple example map for both the private & public sector
Video 6.3. - The Strategy Map of a Stair Lift Manufacturer
Video 6.4. - The Strategy Map of a MBA-institution
6.5. A generic strategy map structure
Video 6.5. - Generic characteristics of strategy maps
6.6. Strategy maps - the benefits
Video 6.6. - They key benefits for the organization
6.7. Strategy maps - characteristics
Video 6.7. - Strategy maps - characteristics
6.8. What do you think? A question about the mapping technique
6.9. Assignment - The Strategy Map
6.10. Module 1: Test yourself (Quiz)
6.11. Additional information about the strategy map
6.12. Here is what Porter has to say about: Purpose
Download the slides!
Class 7: From strategy to management dashboard
7.1. Why Key Performance Indicators
Video 7.1. - Why KPI's?
7.2. KPI’s - The development challenges
Video 7.2. - The 5 main challenges while developing KPIs.
7.3. KPI’s - SMART
Video 7.3. - The definition of SMART
7.4. KPIs - Simple examples
7.5. KPI's - More examples
Video 7.5. - More examples of KPI's
7.6. Actionable KPI's
Video 7.6. - Examples of actionable KPI's
7.7. The KPI trajectory
Video 7.7. - Application of the KPI trajectory
7.8. Assignment - The KPI trajectory
7.9. Types of KPIs
Video 7.9. - Result-KPIs and the driver KPIs.
7.10. Not all PI's are KPIs
Video 7.10. - The difference between PI and KPI's
7.11. Assignment: Good and bad KPIs
Class 8: Decompose the strategy in KPIs
Video 8 - Decomposing the strategy in KPIs
8.1. Example: ICT-consultancy
Video 8.1. - Example: ICT-consultancy
8.2. Example: Industrial Producer
8.3. Assignment - Identify the result KPIs
8.4. The SWD-example; I need some help
Video 8.4. - The SWD-example
8.5. The SWD-example; the help I was looking for
8.6. Transport company example; I need help again
Video 8.6. - Transport company example
8.7. Transport company example; the help I was looking for
8.8. KPI’s - Assignment: Human Resources Development
8.9. HR-development; example KPI's
Video 8.9. - Measuring HR-development
8.10. One more thing: the KPI Definition Table
Video 8.10. - The KPI Definition Table
Video 8.11. - The KPI recipe
8.12. KPIs - Assignment: Find all things wrong
8.13. Summary and KPI-template
Video 8.13. - Template explanation
Class 9: Collect your KPIs on a dashboard
Video 9 - Structuring a dashboard
9.1. Dashboard based on the strategy house
Video 9.1. - How to structure a dashboard
9.2 Dashboard based on the strategy map
Video 9.2. - Dashboard based on the strategy map
9.3. Sales dashboard nr. 1
Video 9.3. - Sales dashboard nr. 1
9.4. Sales dashboard nr. 2
Video 9.4. - Sales dashboard nr. 2
9.5. Assignment - Compare the two sales dashboards
9.7. Module 3: Test Yourself (Quiz)
9.6. The BIG assignment
9.8. Additional information: Bernard Marr on KPI's
Download the slides!
Want to be a professional?
Tip 1. Take advice from Deming
Tip 2. Use a framework for strategic thinking
Tip 2 (Part 2). Use a framework for strategic thinking
Tip 3. Always use historical data
Tip 4. Exploit opportunities
Tip 5. Play your strengths
Tip 6. Build simple systems
Tip 7. Develop your self as the facilitator of the mapping process in your organization
Tip 8. Develop a time phased action plan
Tip 9. See the game
Module 4: Test yourself (Quiz)
Instructions for final examination
Final Exam
Learning Journal
Bonus - 1:1 Strategy Consult Session
Want to further improve your Performance Management Capabilities?
Your feedback is valuable